Subject to the following terms and conditions, door sets supplied by 3S Doors are warranted for the periods listed below, starting from the date of delivery/installation (UK & Channel Islands Only). This warranty is subject to the limitations and exclusions outlined here:
This warranty does not cover third-party components supplied and installed by the client after purchase. The following are also excluded:
3S Doors’ warranty extends only to goods supplied by us and excludes disturbances caused to the building fabric. We will not assume responsibility for door failure caused by improper installation, transportation, or storage. Goods must be checked at the time of delivery or installation. If the purchaser is not present to sign for the goods, the delivery driver or installer will inspect and mark the condition of the door. If not inspected at handover, the goods will be deemed to be accepted as in good condition. In the unlikely event of damage, we must be notified at the time of delivery, and photographic evidence should be provided.
This limited warranty does not guarantee safety or make the premises impact-proof. It also does not cover damage caused by acts of God (e.g., high winds, floods, fire, etc.). 3S Doors agrees to repair or replace any defective or damaged product at our discretion, in the form originally supplied.
The warranty covers parts only and excludes any labour or fitting costs. Replacement items will be supplied by 3S Doors, and any failure arising from exclusions will be charged at the applicable cost. This warranty is for the original buyer and is not transferable to subsequent homeowners.
If a fault is found in a product, the buyer’s exclusive remedy is to either:
Repaired or replaced products will carry the remaining balance of the original warranty. If a product or spare part is unavailable at the time of remedial work, an alternative of equal quality and market value will be provided.
In the event of a warranty claim, please contact the dealer or installer who originally supplied or fitted the door. Proof of purchase and the signed warranty document are required. To process your claim efficiently, please provide the following:
Once your claim is received, we will assess it and arrange a resolution. If necessary, an on-site inspection will be scheduled. If the inspection is not related to a fault covered by the warranty, the claimant will be responsible for the cost of the visit.
